Did you know that about 10% of all insurance payouts are flowing directly into
the pockets of fraudsters? The future of insurance starts with Decisions Made
Better.
Shift Technology harnesses the power of AI to enable the world's leading
insurance organizations to make better decisions. Our products automate and
optimize decisions from underwriting to claims, resulting in increased
operational efficiency, reduced costs, and superior customer experiences for
millions of people around the globe.
Our culture is built on innovation, trust, and a drive to transform the
insurance industry by imagining and innovating solutions that impact insurers
and their customers - like you! We come from more than 40 different countries
and cultures and together we are creating the future of insurance.
As a member of Shift Technology's Infrastructure team, your role as a Cloud
Operations Team Leader :
Responsibilities:
Manage a team (2) of Cloud Operations specialists in US
You will be responsible for being the point of contact for any operational
escalations within the organisation.
Ensure that the Incident management process is running as expected, and
that the operations team is handling incidents in a timely and efficient
manner.
Operations team will be responsible for the Incident management process,
so need to ensure the process is running as expected.
Manage support tickets (changes, requests, incidents, etc.) and escalate
to the appropriate resolution level.
Monitor alerts and follow their evolution, escalate as needed.
Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the
infrastructure backup and the backup checks.
Maintain Linux and Windows systems, network, and security
software/equipment.
Apply security patches to the entire IT infrastructure.
Deploy new client projects and infrastructure based on established
requirements.
Manage day-to-day infrastructure work and ensure that desktop computers
are compliant with security policies.
Available to work during weekends based on the team's rotation schedule.
(1 in 3 weekends)
Technical Abilities:
Knowledge and experience working with cloud computing - e.g. Azure or AWS
or GCP
Networking and firewall expertise - VLANs, Zone based firewalling, IPSec
VPN, SSL VPN, URL filtering, IDPS
Proficiency in Windows, Office, and Active Directory is required
Infrastructure security experience - Patch and vulnerability management
Backup knowledge and experience
Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or
CloudFormation or ARM, for deploying and managing cloud resources. (good
to have)
Understanding of cloud cost management and optimization techniques,
including resource tagging, reserved instances, and usage analytics.
(good to have)
Familiarity with monitoring and logging solutions, such as Grafana (good
to have)
Experience with Jira ticketing system and Confluence (good to have)
Familiarity with DevOps methodologies and tools, such as Git, Jenkins and
Ansible, for automating software delivery and infrastructure management.
(good to have)
Knowledge of compliance standards and regulations, such as GDPR, HIPAA,
and SOC 2, and experience implementing controls to meet these
requirements. (good to have)
To support our employees at every stage of their careers and lives, we are
always assessing the benefits we offer to ensure we are competitive. Here are
some we'd like to highlight:
Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company
performance
Company equity
Generous PTO and paid holidays
Parental leave opportunities
Extensive mental health benefits provided via our global Employee
Assistance Program
Paid volunteering time - 16 hours annually
We offer many benefits in various countries - ask your recruiter for more
information.
At Shift we strive to be a diverse and inclusive workforce. We hire and trust
people without regard to race, color, religion, marital status, age, national
or ethnic origin, physical or mental disability, medical condition, pregnancy,
genetic information, gender identity or expression, sexual orientation, or
other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for
qualified individuals with disabilities in our application and employment
process. Should you require accommodation, please email [email protected]
technology.com and we will work with you to meet your accessibility needs.
Shift Technology does not accept unsolicited CVs from recruiters or
employment agencies in response to the Shift Technology Careers page or a
Shift Technology social media post. Any unsolicited CVs, including those
submitted directly to hiring managers, are deemed to be the property of Shift
Technology.
