DeepL...
is Germany's best-known AI company. We develop neural networks to help people
work with language. With DeepL Translator, we have created the world's best
machine translation system and made it available free of charge to everyone
online. Over the next few years, we aim to make DeepL the world's leading
language technology company.
Our goal is to overcome language barriers and bring cultures closer
together.
What distinguishes us from other companies?
DeepL (formerly Linguee) was founded by developers and researchers. We focus
on the development of new, exciting products, which is why we spend a lot of
time actively researching the latest topics. We understand the challenges of
developing new products and try to meet them with an agile and dynamic way of
working. Our work culture is very open because we want our employees to feel
comfortable. In our daily work we use modern technologies - not only to
translate texts, but also to create the world's best dictionaries, and solve
other language problems.
When we tell people about DeepL as an employer, reactions are overwhelmingly
positive. Maybe it's because they have enjoyed our services, or maybe they
just want to get on board with our quest to break down language barriers and
facilitate communication.
What will you be doing at DeepL?
As a Commercial Onboarding Manager, you will provide a structured onboarding
process for all new hires joining our commercial teams across Sales, Customer
Success, Marketing and Support. In our very dynamic environment, with new
hires every month, your work in this role will enable new colleagues in our
commercial teams to become productive more quickly. Your impact on the team
will be highly visible through your delivery of coaching and onboarding
sessions, covering both people and commercial topics, as well as being there
to answer questions, resolve ambiguities and support your new teammates in any
way possible. A fundamental element of your role will be to liaise widely
across the business to keep abreast of new developments and ensure that
colleagues have the information and materials to enable them to reach their
full potential.
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Your responsibilities
Develop a strong understanding of our revenue processes and systems
Create an efficient onboarding structure for our revenue teams in a highly
dynamic environment
Maintain the onboarding structure through continuous improvement
Conduct monthly onboarding for our new hires through live coaching and
asynchronous information sharing
Work with the Knowledge Management team to document internal knowledge
Work with commercial leaders to align, extend and improve onboarding
efforts
Work with broader teams such as P&C to keep abreast of company-wide
developments
Be a go-to person for new hires and colleagues for requests
Provide training and documentation for updates or new systems or processes
What we offer
Make an impact! We break down language barriers worldwide and bring
different cultures closer together
Experience the excitement of a rapidly growing scale-up. Over the last
year we doubled in size with employees located across UK, Netherlands,
Germany, Poland, and Japan
We've got your back. We are an experienced, highly committed team with
transparent decision-making processes. We cherish collaboration and
efficiency, but the human approach, trust, empathy, and inclusivity are
just as important
Flexible work arrangements: with office hubs in Cologne, Berlin, London,
and Amsterdam, you choose where and how you work. We offer fully remote
work from UK/DE/NL/PL, no strings attached, no 'to be reviewed'- DeepL is
a remote-positive company now and forever
Regular innovative team-building events - internationally
About you
Significant experience in a related field such as coaching, training,
learning & development, or people operations.
Proficiency in at least one of the revenue areas (preferably Sales) and
deep understanding of processes in this area
A collaborative working style with experience of working across the
business with teams of different sizes to achieve common goals
Proficient user of learning management software
Excellent presentation skills (verbal and written) and the ability to
motivate, teach, empower, and inspire
Excellent project management skills
Fast thinking, fast learning
Previous experience in a SaaS organisation would be a bonus
Knowledge of HubSpot, Salesforce and Zendesk a plus
