DeepL...
is Germany's best-known AI company. We develop neural networks to help people
work with language. With DeepL Translator, we have created the world's best
machine translation system and made it available free of charge to everyone
online. Over the next few years, we aim to make DeepL the world's leading
language technology company.
Our goal is to overcome language barriers and bring cultures closer
together.
What distinguishes us from other companies?
DeepL (formerly Linguee) was founded by developers and researchers. We focus
on the development of new, exciting products, which is why we spend a lot of
time actively researching the latest topics. We understand the challenges of
developing new products and try to meet them with an agile and dynamic way of
working. Our work culture is very open because we want our employees to feel
comfortable. In our daily work we use modern technologies - not only to
translate texts, but also to create the world's best dictionaries, and solve
other language problems.
When we tell people about DeepL as an employer, reactions are overwhelmingly
positive. Maybe it's because they have enjoyed our services, or maybe they
just want to get on board with our quest to break down language barriers and
facilitate communication.
What will you be doing at DeepL?
DeepL seeks a creative, analytical, collaborative CRM Manager to join our
fast-growing team. As a CRM Manager embedded in the Customer Success team, you
will define CRM strategies and campaigns to drive product adoption,
engagement, and retention for business customers. You will lead CRM campaigns,
including customer journeys, nurtures, and one-time sends, define email (and
one-day in-app) strategy, and drive best practices.
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Your responsibilities
Own the CRM strategy and plans for business customers to drive adoption,
engagement, and retention and understand how to segment data extensively
Help define and execute the customer email and CRM communication strategy
and roadmap to achieve ambitious acquisition, engagement, and retention
goals using our marketing automation tool (HubSpot)
Establish a close working relationship with key business stakeholders,
particularly the Marketing and Customer Success teams
Execute thoughtful experimentation to unlock high-impact campaigns, and
leverage automation to improve engagement and retention throughout the
customer lifecycle
Take a regional based approach to campaigns and marketing activity to
tailor the approach to different markets and customer needs
Analyze campaign results, make recommendations, and implement changes
based on key findings
What we offer
Make an impact! We break down language barriers worldwide and bring
different cultures closer together
Experience the excitement of a rapidly growing scale-up. Over the last
year we doubled in size with employees located across UK, Netherlands,
Germany and Poland
We've got your back. We are an experienced, highly committed team with
transparent decision-making processes. We cherish collaboration and
efficiency, but the human approach, trust, empathy, and inclusivity are
just as important
Regular innovative team-building events - internationally
The opportunity to shape a product experience for an unlimited market with
a diverse customer base (international customers, from start-ups to large
corporations)
3+ years of CRM experience, including email, in-app, and push notification
Extensive experience building and executing complex CRM campaigns with
multiple partners
Solid understanding of email, email best practices, industry standards,
and global compliance regulations
Comfortable setting up and executing campaign experiments (A/B,
multivariate) to track business impact, analyze the data, and extract key
insights
Outstanding written and verbal communication skills
Strategic thinker that can synthesize and prioritize inputs from various
perspectives to build an impactful plan
Very comfortable working cross-functionally and cross-culturally, a self-
starter, and a quick learner
