DeepL...
is Germany's best-known AI company. We develop neural networks to help people
work with language. With DeepL Translator, we have created the world's best
machine translation system and made it available free of charge to everyone
online. Over the next few years, we aim to make DeepL the world's leading
language technology company.
Our goal is to overcome language barriers and bring cultures closer
together.
What distinguishes us from other companies?
DeepL (formerly Linguee) was founded by developers and researchers. We focus
on the development of new, exciting products, which is why we spend a lot of
time actively researching the latest topics. We understand the challenges of
developing new products and try to meet them with an agile and dynamic way of
working. Our work culture is very open because we want our employees to feel
comfortable. In our daily work we use modern technologies - not only to
translate texts, but also to create the world's best dictionaries, and solve
other language problems.
When we tell people about DeepL as an employer, reactions are overwhelmingly
positive. Maybe it's because they have enjoyed our services, or maybe they
just want to get on board with our quest to break down language barriers and
facilitate communication.
What will you be doing at DeepL? DeepL is tech for good, dismantling language barriers around the world and
constantly expanding to new markets. Be part of our growth right at the center
of the DeepL customer experience by helping us provide excellent support to
customers all around the world with a focus on payment processing and fraud
detection. Join a diverse, friendly and enthusiastic team that hails from all
corners of the globe and all walks of life - we are looking forward to
becoming even more effective together with you!
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Your responsibilities
Become an ambassador for DeepL's products and an expert on our customers'
needs in order to troubleshoot and rapidly resolve inquiries
As part of our multilingual support team, you will assist customers from
all over the world with a focus on payment related topics
You will tackle complex customer requests and payment focused issues via
e-mail
You will work hand in hand with your teammates, collaborate with other
teams and with external payment partners
What we offer
Make an impact! We break down language barriers worldwide and bring
different cultures closer together
Experience the excitement of a rapidly growing scale-up. Over the last
year we doubled in size with employees located across UK, Netherlands,
Germany, Poland, and Japan
The opportunity to shape a product experience for an unlimited market with
a diverse customer base (international customers, from start-ups to large
corporations)
We've got your back. We are an experienced, highly committed team with
transparent decision-making processes. We cherish collaboration and
efficiency, but the human approach, trust, empathy, and inclusivity are
just as important
Flexible work arrangements: with office hubs in Cologne, Berlin, London,
and Amsterdam, you choose where and how you work. We offer fully remote
work from UK/DE/NL/PL, no strings attached, no 'to be reviewed'- DeepL is
a remote-positive company now and forever
Regular innovative team-building events – internationally!
Very good and precise written expression in English; German and/or French
(or other languages) are a big plus
You enjoy working with international customers from around the world
Troubleshooting issues related to payment processing and finding solutions
for our customers in a friendly and productive manner comes naturally to
you
Experience with payment service providers is a requirement for this
position, a background in FinTech can also be helpful
You are familiar with different payment methods and payment processing.
Terms like dispute or SEPA are not foreign to you
You have one foot in the world of tech, with curiosity and interest in
digital products and internet applications
Experience with invoicing and/or fraud prevention is a plus
