DeepL...
is Germany's best-known AI company. We develop neural networks to help people
work with language. With DeepL Translator, we have created the world's best
machine translation system and made it available free of charge to everyone
online. Over the next few years, we aim to make DeepL the world's leading
language technology company.
Our goal is to overcome language barriers and bring cultures closer
together.
What distinguishes us from other companies?
DeepL (formerly Linguee) was founded by developers and researchers. We focus
on the development of new, exciting products, which is why we spend a lot of
time actively researching the latest topics. We understand the challenges of
developing new products and try to meet them with an agile and dynamic way of
working. Our work culture is very open because we want our employees to feel
comfortable. In our daily work we use modern technologies - not only to
translate texts, but also to create the world's best dictionaries, and solve
other language problems.
When we tell people about DeepL as an employer, reactions are overwhelmingly
positive. Maybe it's because they have enjoyed our services, or maybe they
just want to get on board with our quest to break down language barriers and
facilitate communication.
What will you be doing at DeepL? DeepL is tech for good, dismantling language barriers around the world and
constantly expanding to new markets. Be part of our growth right at the center
of the DeepL customer experience by helping us provide excellent support to
customers all around the world, with a focus on Polish- and English-speaking
customers. Join a diverse, friendly and enthusiastic team that hails from all
corners of the globe and all walks of life - we are looking forward to
becoming even more effective together with you!
>>>
Your responsibilities
Become an ambassador for DeepL's products and an expert on our customers'
needs in order to troubleshoot and rapidly resolve inquiries
As part of our multilingual support team, you will assist customers from
all over the world with a focus on requests in German and English
You support both individual and business customers in the use of DeepL to
conquer language barriers wherever they may find them
Productive collaboration with diverse teams across the company from
Backend to Sales will form a daily aspect of your work
You will answer inquiries on administrative and technical topics via our
ticketing system (Zendesk)
What we offer
Make an impact! We break down language barriers worldwide and bring
different cultures closer together
Experience the excitement of a rapidly growing scale-up. Over the last
year we doubled in size with employees located across UK, Netherlands,
Germany, Poland, and Japan
We've got your back. We are an experienced, highly committed team with
transparent decision-making processes. We cherish collaboration and
efficiency, but the human approach, trust, empathy, and inclusivity are
just as important
Flexible work arrangements: with office hubs in Cologne, Berlin, London,
and Amsterdam, you choose where and how you work. We offer fully
remote work from UK/DE/NL/PL, no strings attached, no 'to be reviewed'-
DeepL is a remote-positive company now and forever
Regular innovative team-building events – internationally, as well as
whole company events
The opportunity to shape a product experience for an unlimited
market with a diverse customer base (international customers, from start-
ups to large corporations)
Stay healthy – We offer a private health and travel insurance that
comes with a bonus you can spend on vision, dental or any other needs
With our people-centric approach, we value Life-Domain Balance and mental
well-being! Therefore, we offer 30 days of holiday and provide a
mental well- being app with access to psychologists, group sessions,
and self-guided learning tools
Annual education budget to advance your skills with courses &
qualifications of your choice
About you
Strong written communication skills in English and Polish, other languages
are a big plus
Solid experience in customer support, preferably in the tech industry
You are familiar with technical terminology (such as HTML and API) and
have an eye for detail
Working independently as well as together with your team brings you joy
and fulfillment
By giving and receiving feedback you are able to contribute to the success
of your team, and bring a growth mindset to your work
You thrive through the process of change and relish new opportunities
Supporting customers in a friendly and productive manner comes naturally
to you and you always find creative solutions to a variety of problems
You have one foot in the world of tech, with curiosity and interest in
digital products and internet applications
