is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.
Our goal is to overcome language barriers and bring cultures closer together.
What distinguishes us from other companies?
DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.
When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.
What will you be doing at DeepL? DeepL is tech for good, dismantling language barriers around the world and constantly expanding to new markets. Be part of our growth right at the center of the DeepL customer experience by coaching and mentoring our Core Support Team Leads, helping them to empower their teams to deliver the best product experience. Join our amazing Support Team and help them scale while keeping customers happy and the team members striving for success and fulfillment.
>>>Your responsibilities
What we offer
About you
You are passionate about servicing customers and love working with people that have a good sense of accountability, as well as quality
Always striving to be the change you seek, you empower others to do the best they can
Solid background in the software industry with broad experience in Support in a managerial capacity
You enable your leaders to be the very best version of themselves, and therefore the best leaders they can be for their people at DeepL. You help them know their strengths, areas for development as well as their limits and unblock them as they navigate daily challenges
An ambiguous environment is the place where you thrive
You hold yourself and others accountable
A deep understanding and passion for people leadership, including building networks and developing talent
Ability to recruit and build successful teams
Fluency in English required
Nice if you also have
Business level German, French, Spanish or Japanese
Experience in a technical role
Please submit your application in English.
