Field Engineering Manager (Hybrid)

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We're building the world's best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we've given more than 300,000 autonomy-enabled rides to real people around the globe. And we're just getting started. We're hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Hybrid employees come into HQ or one of our sites on an agreed upon cadence set by their leader and based on the nature of the role. This role is a hybrid role, based out of Ann Arbor, Michigan.

Job Summary

May Mobility is seeking a Field Engineering Manager to scale Field Engineering, as a part of the Customer Operations organization, in support of May's future ambitions as an international leader in connected, shared, autonomous mobility solutions. This role will manage a team of talented and adaptable Field Engineers responsible for performing technical site assessments, on-site technical product deployment, route expansions, demonstrations, and development of technical applications to serve the Field Engineering organization. This role will report to the Director, Global Field Engineering, and is one of two Field Engineering Manager positions within the Field Engineering organization.

The Field Engineering Manager will also collaborate with leads across the organization to execute multiple large-scale and long-term projects to serve May's customers. As business needs expand and evolve, this role will work closely with Customer Operations and Field Engineering leadership to establish a long-term strategy for growth.

Job Responsibilities

Manage a team of Field and Applications Engineers to launch, support, and expand AV services in-market

Manage all the activities of the field engineering software tools development and maintenance in coordination with cross functional software teams

Manage field engineers tasks and assignments to support mapping, service area assessments and support of ongoing and new launch sites

Set goals for each team member to ensure timely project delivery

Monitor progress on multiple launch projects in the United States, driving ownership and accountability within the team

Collaborate with cross-functional leaders, understand team needs and develop best practices for interdisciplinary teamwork- escalating and giving voice to challenges, roadblocks, deficiencies in the field, as well as triumphs and successes

Lead efforts in providing relevant feedback to Product teams to inform future roadmaps and development efforts

Inform multiple stakeholders on capabilities for future launch planning

Co-lead recruitment efforts and make hiring decisions for future Field Engineering candidates

Provide mentorship and guidance to senior and junior Field Engineers, facilitating personal and professional growth

Maintain documentation and task/project tracking using Atlassian products; namely Jira and Confluence

Audit and improve documentation for Field Engineering internal tools, and guide proper use of those tools and other engineering resources such as Gitlab, AWS, and Stack Overflow

Coordinate and give demonstrations of May's autonomous technology to potential customers, investors, and partners

Qualifications and Skills

Required Qualifications

Superb interpersonal skills

Outstanding verbal and written communication skills, with demonstrated ability communicating highly technical information to both technical and non-technical stakeholders

Experience working in a Linux-based software development environment

Extensive experience in developing, deploying, and integrating software solutions (C++ and Python preferred)

Bachelor's degree in Engineering or similar technical field from an accredited college or university

Familiarity with basic principles of mobile robotics, autonomous vehicles, and their operations

Demonstrated experience leading large-scale projects with cross-functional participants

Demonstrated ability to build and maintain strong relationships across functions

Ability to operate and drive May Mobility vehicles

Willingness and ability to travel (up to 20%)

Valid U.S. driver's license with clean driving record

Willingness to undergo a driving record check

Preferred Qualifications

Master's degree in engineering or related technical field or equivalent experience

Experience launching autonomous vehicle services or related products in market

Prior experience in field engineering

People management experience with direct reports

Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we're committed to building a diverse, inclusive, and authentic workforce, so if you're excited about this role but your previous experience doesn't align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.