Head of Customer Success Managers

Shift Technology
April 16, 2023
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Offerd Salary:Negotiation
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Working Time:Negotigation
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Did you know that about 10% of all insurance payouts are flowing directly into the pockets of fraudsters? The future of insurance starts with Decisions Made Better.

Shift Technology harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products automate and optimize decisions from underwriting to claims, resulting in increased operational efficiency, reduced costs, and superior customer experiences for millions of people around the globe.

Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 40 different countries and cultures and together we are creating the future of insurance.

About the Role

Customer Success teams are absolutely key to Shift's success as they engage our customers to drive the adoption of our solutions and demonstrate their ongoing value. This critical function is responsible for onboarding new insurers by engaging executives (Claims Director, Head of Fraud, CIO, etc.), driving ongoing adoption, and managing renewals. You will work with the rest of the organisation to uncover new ways to make Shift fully integrated into each client and to help improve our products.

You will be in charge of managing a team of customer success managers (CSM) covering France, Spain and Benelux and DACH, responsible for the growth, satisfaction, and retention of our existing customers portfolio. Reporting to the Head of Value Engineering EMEA & ASIA, you will help design, drive and execute our customer success strategy internally and externally in your territory.

We are looking for a Customer Success champion who knows how to create and manage fruitful and longstanding relationships within Insurance organisations, and doesn't need rigid processes nor structure to perform.

What You'll Do...

  • Drive your team of Customer Success Managers to the achievement of their objectives (customer satisfaction, contract renewal, upsell & cross- sell)
  • Leverage your industry knowledge to engage with our key clients and to accelerate the adoption of our solutions
  • Be a Customer Success Champion within Shift, partnering with Sales, Presales, Data Science, Product and Marketing teams
  • Help build our Customer Success strategic plan in the region
  • What You Bring...

  • Solid familiarity with the Insurance industry: you understand its challenges and have built a significant domain expertise over the years
  • Strategic and action-oriented team leader
  • High interpersonal skills; you know how to create relationships at all levels of an organisation
  • Excellent communication skills, including oral, written, and non-verbal; you know how to make complex things feel simple;
  • Ability to stay organised and at ease in a fast-paced and rapidly changing environment.
  • Are a French native speaker, fluent in English
  • To support our employees at every stage of their careers and lives, we are always assessing the benefits we offer to ensure we are competitive. Here are some we'd like to highlight:

  • Flexible remote and hybrid working options
  • Competitive Salary and a variable component tied to personal and company performance
  • Company equity
  • Generous PTO and paid holidays
  • Parental leave opportunities
  • Extensive mental health benefits provided via our global Employee Assistance Program
  • Paid volunteering time - 16 hours annually
  • We offer many benefits in various countries - ask your recruiter for more information.

    At Shift we strive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

    Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift- technology.com and we will work with you to meet your accessibility needs.

    Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

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