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Description
Who is Defined.ai? Well, from a technical point of view, we leverage the power
of a global crowd to provide some of the world's biggest companies with the
high-quality data they need to power their artificial intelligence. We're
instrumental to the progression and development of artificial intelligence and
we couldn't be prouder or more inspired to be involved in an industry that is
changing the world.
From a personal point of view, we're a group of big thinkers, high achievers
and creative problem solvers. We bond over our shared love of software
engineering, data science, and strong coffee. We like online gaming, running
marathons, and team drinks. We celebrate authenticity and diversity and we're
invested in what we do. Our mission? World domination, obviously!
As IT Specialist, you will be responsible for delivering end-to-end technical
support across the company: onsite and remotely.
Your responsibilities will be:
Install and configure computer hardware, software, systems, networks.
Monitor and maintain computer systems and networks
Manage Microsoft Azure Services
Set up accounts for new users
Ensure policies and procedures compliance
Manage IT assets, software, and hardware inventory
Ensure the operational health of the SharePoint online environment
including security, availability, performance, interoperability, and
reliability
Manage administration, support and configuration of MS Office O365 for
staff
Coordinate maintenance/sustainment of existing client SharePoint sites and
subsites, lists, libraries, and content (including pages, workflows, and
items)
Coordinating maintenance, and sustainment of additional complementary
functionality for customer sub-sites, lists, libraries, and content
Administer and support an enterprise-level Microsoft Exchange online
infrastructure
Training and educating end-users on O365 capabilities and collaboration
tools (OneDrive, Skype, OneNote, Outlook, etc.)
Providing end-user support for all PC based hardware, applications, and
services.
Maintain and provide support for all IT infrastructure
Provide tier 1 and tier 2 support and troubleshooting
Responsible for logical and physical controls of the company's IT system
by providing, quarterly, documented assurance that access to computer
resources (data, equipment, and facilities) is reasonable and restricted
to authorized individuals
Perform software upgrades and patches (bios, firmware upgrades, etc.)
Troubleshoot various Office 365 issues including connectivity and mobility
Conduct routine monitoring and analysis to include Audit Log Reports
evaluation, system, and storage utilization reports, site and system
usage, growth reports, and manage site collection quota settings
Assisting IT Manager with procurement processes in US
Other administrative tasks related to IT Support
Requirements
Bachelor's degree or equivalent experience in Computer Science, Computing,
Engineering or related field
Experience with cloud services, Azure, AWS, Office 365, Exchange Online,
Azure Active Directory and SharePoint Online environment
General knowledge of networking – IP, DNS, SMTP.
Knowledge and experience in enterprise systems, Windows operational
system, infrastructures and networks
Passion for IT Support activities and experience managing ticketing
services
Motivated to work as part of a team, in a fast-paced and highly demanding
environment
Help desk experience and ability to provide technical and end-user support
Benefits
You spend a lot of your time at work, so it should be challenging, fun and
interesting. At Defined.ai it will be all of those things and more. Here's
what we offer:
Flexible working schedule and hybrid model. We know comfort can boost
creativity and performance, so you can manage your schedule and work both
from one of our modern office spaces or home.
Excellent career development opportunities in a high growth company.
With us, you can accomplish your career goals and follow a well-described
career path with the support of your supervisor.
Culture of feedback and continuous improvement. AI is a fast-paced
area, so we keep track of tech trends, and we always ask for feedback.
An international and diverse team. We have more than 30 nationalities
at our 3 locations, and we provide language classes.
Continuous training opportunities. You can choose from many options:
leveraging hand-on workshops, unlimited access to Udemy and formal
development opportunities.
We love to have fun together. We joke a lot, and we can't imagine work
without fun activities – we already surfed, raced carts and played soccer
together.
