Who We Are
Bold. Unapologetic. Hardworking. We are building something special. Put
simply: We power and secure the next global financial system.
At Core Scientific, we host best-in-class enterprise level blockchain hardware
in expansive, state-of-the-art data center facilities. Our proprietary
software stack automates blockchain mining optimization, pushes machine images
and firmware, and monitors all aspects of our operations, ensuring our
customers receive the highest possible ROI on their hardware investment.
But what makes us different from others in our industry, apart from our
unrivaled white-glove customer service? We invest heavily in growing our own
digital asset holdings, and pioneering innovative financial products and
services to maximize our own, and our customers' portfolios, through
blockchain technology.
Come join us as we focus exclusively on the game changing, hypergrowth
financial technologies that are already diversifying markets and democratizing
access to stores of value. Pioneering an industry isn't for the faint of
heart. We require smart, creative, collaborative minds, who work hard and
fast.
Intrigued? Then apply and be a part of something truly revolutionary at Core
Scientific.
Title: Network Operations Center Technician
Reports To: Network Operations Center Manager
Job Scope:
Analysts will be responsible for monitoring mining dashboards, network
dashboards, weather, physical security, conducting energy curtailments, and
implementing initial communications and analysis to the site managers for all
incidents.
Duties and Responsibilities:
All technicians will be charged with maintaining the operations center at
our HQ office in Austin, TX
Technicians will coordinate with Data Center Supervisors and power
companies to achieve synergy between the data centers and their respective
grid
Technicians will be responsible for monitoring Minder summaries,
operational and non-operational miners, miner temperatures, local weather
at each site, and hash rates at all data center sites
Technicians will provide first-line investigation, diagnosis,
prioritization, and documentation of all operational incidents using Jira
Technicians will be accountable for communicating all Jira incidents
involving curtailment to the sev0, sev1, or sev2 distribution lists
Technicians will be responsible for conducting economic, load, and
temperature curtailments according to each sites' SLA requirements
Technicians will monitor all network devices through Zabbix and assist the
site network resources with any issues in resolving alerts
Technicians will monitor, report, and document all physical security
issues using Jira unless otherwise specified by the Ops Center Manager
and/or the Director of Security.
Technicians will be sent for security software training and a
certification from that training is mandatory for employment
Technicians will be required to assign unresolved operational incidents to
higher tier support to coordinate restoration of services
Technicians will coordinate with Data Center Supervisors, DCTs, and
network resources on each operational incident's status and action,
tracking it through to resolution
Each shift section will be required to notify oncoming shift personnel of
pending actions or upcoming events applicable to the operations center and
the sites it supports
All handover action items will be listed in an email with management
carbon copied for the oncoming shift to complete
Technicians will be responsible for monitoring weather and site safety
action plans at each site
Ops Center personnel will be responsible for communicating any priority
safety or security issues to site personnel to mitigate any potential
risks
Weekly and monthly documentation of problem areas will be submitted for
management review
Qualifications required:
At least 3 years of relevant experience in data center support
Strong IT troubleshooting skills – network, platform, storage
Strong verbal and written communication skills
Experience with Confluence, Jira, Slack, & Zabbix
Basic knowledge of blockchain principles
Willing to learn new technologies and applications
Additional qualifications a plus:
Understanding of ITIL service delivery concepts
Linux administration experience
Experience with coding languages such as Perl, Python, PHP, Javascript
Genetec software experience
Experience working with wireless technologies, Virtual Private Networks
(VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and
associated technologies
Network+, ITIL Foundations, CCENT, Security+
Location
This role is based in Austin, TX. Onsite at Core Headquarters.
Travel
Minimal travel may be required
Work Environment
This job operates in a traditional office environment
Physical Demands
Standing, sitting, kneeling, reaching, use of both hands.
Position Type/ Expected Hours of Work
This is a full-time, non-exempt position.
Supervisory Experience
No
