Position: Program Manager
Exp: 4+ Yrs
What we want to accomplish and why we need you
Suki is creating a new category in the health-tech space: the digital
assistant. Our product will be the voice user interface for healthcare. What
does that mean? Currently, doctors use electronic health record systems to
take notes on patient encounters. This is a digital version of the paper
charts that you may have seen in your doctor's office or on TV. These systems
can be hard to navigate and time-consuming to manage. Doctors would rather
spend that time with patients. We are creating the solution. Doctors that use
Suki already spend over 70% less time on administrative tasks, and we're
striving to do even better. Come and join us!
We are a user-driven company and are committed to making sure every pixel of
our product is in service of the doctor. We're a team of technologists,
clinicians, and industry experts working together to push the limits on
technology used in medicine. We're confident enough to move fast and talented
enough not to break things. Check out this short video to learn more about our
mission and our culture.
About the Role:
As Program Manager , you will be responsible for developing and
maintaining strong relationships with key client stakeholders, and ensuring
that Suki R & D Team delivers exceptionally well on key success metrics. You
will partner with your Suki colleagues to optimize on-time delivery and
resolve technical challenges.
You will collaborate extensively with our Product, Engineering & Support teams
and serve as the voice of the customer by reporting on the status of
deployments and potential technical issues. You will also identify areas for
optimization in Suki's Product Development process.
As part of our Engineering team, you will also be responsible for improving
existing processes and developing new approaches to create high levels of
client and user satisfaction. You are excited to join the fast-moving Suki
team, and committed to excellence!
Responsibilities and expectations include but are not limited to:
Technical Skill: You will need to have an understanding of SDLC and
become an expert in our products and their integrations. You will also
know how to establish and drive repeatable and efficient processes.
Leadership: You will drive action in cross-functional settings and
influence stakeholders both internally and externally.
Program Management : Establish and maintain deployment project plans,
ensure cross-functional resources required to support deployments are in
place, regularly report on deployment progress, and escalate potential
issues. You will also identify opportunities for improvement in the
deployment project plan and drive process improvements to achieve on-time
delivery and high client satisfaction, including but not limited to
establishing escalation roles and responsibilities.
Organization: Utilize JIRA for issue reporting, status, escalation,
and task management in collaboration with the Engineering team.
Executive-Level Presence and Communications: Ability to communicate
both internally and externally with professionalism in person, on video,
on the phone, and over email with C-level executives, providers and
Adaptability : You thrive in a fast-moving organization that uses
light-weight process and cutting-edge technology to have a huge impact.
High-Accountability: You can be counted on to consistently deliver
User-focused: You are obsessed with the customer experience. You can
translate key consumer needs into business and product requirements. You
have an innate understanding of user behavior, and ensure users are
receiving 100% quality service.
Detail Oriented: You need a high degree of attention to small details
along with the ability to quickly iterate on our deployment playbooks and
Flexibility : You will need to work flexible hours based upon client's
and providers' schedules in different time zones.
2+ years of program or project management experience
Technical understanding of cloud services or SaaS solutions
Exceptional communication, presentation, and conflict resolution skills
Ability to think critically, prioritize effectively and communicate
Creative problem-solving skills
Proficient in Google Suite, JIRA
Experience owning/driving roadmap strategy and definition
Experience with end-to-end product delivery
Experience with feature delivery and tradeoffs of a product
Strong interpersonal skills, with the ability to collaborate and build
relationships at all levels of the organization.
Ability to work independently and manage multiple projects simultaneously
while meeting deadlines.
Experience in fast growing start-ups is preferred
Proven experience (3+ years) in Agile project management, including
experience as a Scrum Master
Certification in Agile methodologies (e.g., CSM, PSM, SAFe) is
Requirements is such a strong word. We don't necessarily expect to find a
candidate that has done everything listed, but you should be able to make a
credible case that you've done most of it and are ready for the challenge of
adding some new things to your resume.
Tell me more about Suki
On a roll : Named by Fast Company as one of the most innovative
companies, named Google's Partner of the Year for AI/ML, named by Forbes
as one of the top 50 companies in AI.
Great team: Founded, managed, and backed by successful tech veterans
from Google and Apple and medical leaders from UCSF and Stanford. We have
technologists and doctors working side-by-side to solve complex problems.
Great investors: We're backed by Venrock, First Round Capital, Flare
Capital, March Capital , and others. With our $55M Series C financing, we
have the resources to scale.
Huge market: Disrupting a massive, growing $30+ billion market for
transcription, dictation, and order-entry solutions. Our vision is to
become the voice user interface for healthcare, relieving the
administrative burden on doctors instead of adding to it.
Great customers: Our solutions are used in health systems and clinics
across the country, supporting clinicians across dozens of specialties.
Check out what one of our users says about how Suki has helped his
Impact: You'll make an impact from day one. You'll join a team working
towards a shared purpose with a culture built upon deep empathy for
doctors and passion for making their lives better.
Suki is an Equal Opportunity Employer. We are dedicated to building a company
that fosters inclusion and belonging and reflects the diverse communities we
serve across the country. We know we are stronger this way, and we look
forward to growing our team with these shared values.