What we want to accomplish and why we need you
Suki is creating a new category in the health-tech space: the voice assistant.
Our product will be the voice user interface for healthcare. What does that
mean? Currently, doctors use electronic health record systems to take notes on
patient encounters. This is a digital version of the paper charts that you may
have seen in your doctor's office or on TV. These systems can be hard to
navigate and time-consuming to manage. Doctors would rather spend that time
with patients. We are creating the solution. Doctors that use Suki already
spend over 70% less time on administrative tasks, and we're striving to do
even better. Come and join us!
We are a user-driven company and are committed to making sure every pixel of
our product is in service of the doctor. We're a team of technologists,
clinicians, and industry experts working together to push the limits on
technology used in medicine. We're confident enough to move fast and talented
enough not to break things. Check out this short video to learn more about our
mission and our culture.
What you will do every day
Responsible for effective provisioning, installation/configuration,
operation, and maintenance of systems hardware and software and related
Windows infrastructure.
Ensures that system hardware, operating systems, software systems, and
related procedures adhere to organizational values, enabling staff,
volunteers, and partners.
Provide Tier II/other support per request from various constituencies.
Investigate and troubleshoot issues. Repair and recover from hardware or
software failures. Coordinate and communicate with impacted
constituencies.
Strong understanding and background of working with a complex Active
Directory, Azure AD, LDAP and the requirement of strictly following
standards, procedures, and processes
Deployment of windows applications using SCCM, Citrix and other related
tools
Advanced knowledge of DNS, DHCP, Kerberos, Windows, and OKTA
authentication
Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP,
SSO/SAML. Advise customers and internal stakeholders on optimal network
and wifi configurations.
Setup and administration of VPN, Firewalls.
Create documents/FAQs/troubleshooting tips for customers installing and
using Suki product on Windows and Mobile devices
Be able to monitor, detect issues, and report on Windows and Mobile
application users
Job Type: Dispatch, on-call, customer site visit as needed.
Travel – around 50%
Ok, you're sold, but what are we looking for in the perfect candidate?
Technical Expertise: Familiar with Cloud environments, Windows Servers and
deployments, Hypervisors and Virtualized environments, Network
administration, configuration and troubleshooting
Versatility: you're able to zoom out and set strategies and execution
oriented enough to be able to see your projects through with quality. You
can and will wear many hats.
Data-driven: you understand which metrics are important and don't get
stuck in analysis paralysis. You're able to translate data into insights
with ease.
Creativity: you surprise people with your ideas and original thinking. You
push boundaries.
Detailed oriented: you think of all the plan components and make sure they
are all done at high quality. Things don't slip through the cracks.
Adaptability: you thrive in a fast-moving organization that uses light-
weight processes and cutting-edge technology to have a huge impact.
Passion: nothing gets you more excited than the prospect of helping
doctors and improving the healthcare industry
Commitment: you care about quality and missed details are like a pea under
your mattress. You roll up your sleeves to make things happen. We're a
small company and everyone pitches in to make sure we execute at the
highest level.
Leadership: you drive your initiatives with excellence and proactively
seek new ideas to take Suki to the next level. You work with and coach
your team so they continue to grow.
Qualifications:
BS in Computer Science, Information Systems, Computer Engineering or
equivalent experience.
Systems Administration/System Engineer certifications in Microsoft
including A+, NET+ equivalency, and/or CCNA
Bonus - Certification(s) related to the cloud environment, such as MCSE:
Cloud Platform and Infrastructure
5-8 years of Windows system, and network administration experience.
You are organized, self-driven, capable and you have the fire to resolve
customer issues quickly.
Tell me more about Suki
On a roll: Named by Fast Company as one of the most innovative companies,
named Google's Partner of the Year for AI/ML, named by Forbes as one of the
top 50 companies in AI .
Great team: Founded, managed, and backed by successful tech veterans from
Google and Apple and medical leaders from UCSF and Stanford. We have
technologists and doctors working side-by-side to solve complex problems.
Great investors: We're backed by Venrock, First Round Capital, Flare Capital,
March Capital , and others. With our $55M Series C financing, we have the
resources to scale.
Huge market: Disrupting a massive, growing $30+ billion market for
transcription, dictation, and order-entry solutions. Our vision is to become
the voice user interface for healthcare, relieving the administrative burden
on doctors instead of adding to it.
Great customers: Our solutions are used in health systems and clinics across
the country, supporting clinicians across dozens of specialties. Check out
what one of our users says about how Suki has helped his practice.
Impact: You'll make an impact from day one. You'll join a team working towards
a shared purpose with a culture built upon deep empathy for doctors and
passion for making their lives better.
Suki is an Equal Opportunity Employer. We are dedicated to building a company
that fosters inclusion and belonging and reflects the diverse communities we
serve across the country. We know we are stronger this way, and we look
forward to growing our team with these shared values. In compliance with the
State of California Pay Transparency Law, the base salary range for this role
is between $130,000 and $180,000 in CA. This range is not inclusive of any
discretionary bonus or equity package. When determining a candidate's
compensation, we consider a number of factors including skillset, experience,
job scope, and current market data.
