WE ARE VERITONE
We are driven by the belief that Artificial Intelligence is mankind's greatest
invention. It is the key to building a safer, more vibrant, transparent, and
empowered society. We are determined to be an active contributor to shaping
our future for the better. We care about the ethical implications of AI and
the prosperity and well-being of all individuals, as well as the growth and
continued successes of our employees, customers, and partners.
Veritone's mission today is more important than ever. We're here to
democratize AI and enable every organization and every person with the power
of AI. What started in 2014 with the idea of providing unified access to
hundreds of cognitive engines through one common software infrastructure,
evolved to the world's first AI operating system, aiWARE, which orchestrates a
diverse ecosystem of cognitive engines to power intelligent automation for
both commercial and government organizations. As we progress, we will continue
to move humans from “in” to “on” to “out of the loop” to help them accelerate
workflows, save time and costs, and uncover new insights and opportunities.
You can view us at: www. veritone.com / www. veritoneone.com
POSITION SUMMARY
We are seeking a Sr. Customer Success Manager who will support solutions
towards AI-native applications servicing the Government, Legal, and Compliance
(GLC) verticals. Our GLC applications cover a broad spectrum from public
safety to law enforcement agencies; use cases spanning from helping police
departments identify suspects captured in video evidence to assisting district
attorneys to surface key evidence buried in terabytes of discovery ESI. Our
GLC applications are all built upon aiWARE, a hyper-expansive Enterprise AI
platform. aiWARE orchestrates an expanding ecosystem of machine learning
models to transform audio, video, and other data sources into actionable
intelligence.
Impact: We take on meaningful and challenging projects that change the world
for the better.
What You'll Do
Drive adoption of Veritone in the customer organization, including
technical assistance, training, demos, platform evangelism, configuration
and customization assistance.
Manage the on-boarding experience for customers. Deliver group training
and 1-1 sessions to ensure understanding and adoption.
Become the internal voice of the customer. Marshal resources across other
Veritone teams to solve issues.
Take ownership for each customer's success and ROI with our services.
Proactively consult to fully understand their needs and actively solve
pain points.
Build strong trust-based relationships with users and customer sponsors,
often at the VP-level and above.
Respond quickly to customer-submitted questions and requests, sometimes
outside of typical business hours.
Maintain portfolio and monitoring analytics, reports and KPIs. Create
internal and customer-facing reports.
Solicit references, referrals and testimonials from customers.
Collaborate internally with product, marketing and sales teams to
communicate customer needs to design ideal offering/features.
Manage the customer renewal process and identify upsell opportunities.
Applications and integrations supported in this role:
Veritone Redact
Veritone Illuminate
Veritone Contact
aiWARE for Relativity
What You'll Need
Experience in Customer Success related role. Proven track record of
building rapport and relationships at all levels.
Understanding of online software (SaaS) services and/or technology based
solutions.
B.S. or B.A. highly preferred.
Excellent writer and communicator with strong presentation skills via
phone, online and in person.
Internet-savvy and entrepreneurial with a strong interest in tech startup
culture.
Able to effectively prioritize and execute tasks in a dynamic fast-paced
environment.
Account management, project management and problem-solving skills.
High level of organization and a great attention to detail.
Ability to learn new concepts quickly.
Data driven with appreciation of organization and process.
Experience with Salesforce
Bonus Points If
Previous experience supporting software and services for local, state, and
federal government agencies within the Public Safety, Justice, Defense and
Intelligence ecosystems
Previous experience in the following segments: eDiscovery, digital
evidence management, compliance surveillance, media asset management,
content management, business process automation, RPA; preferably in the
public safety, DOD/Intel or legal eDiscovery markets.
Technical acumen in B-to-B SaaS/PaaS, Cloud and Enterprise Software.
Security Clearances
Previous experience supporting MSA, SI and/or government channel partners
with enablement and education programs
WHAT WE OFFER
A competitive compensation package
Equity Grant(s)
Employe Stock Purchase Plan (ESPP)
Remote first + Hybrid workplace
VERI Communities (Affinity Groups) & Belonging
Empowerment to build your career journey at Veritone
Flexible (Paid) Time Off
Benefits Program: medical, dental, vision, 401K matching, and more!
Mental health awareness and support
An opportunity to be a part of the next big thing in artificial
intelligence!
OUR CULTURE
Loves learning & continuous growth; stays current on marketing trends
Can juggle multiple projects, priorities, and deadlines with a positive
attitude
Comfortable in a fast-paced, small company environment
Collaborative and always contributing value
Driven to win as a team
Remote first workplace
Check us out!
Veritone is a leading provider of artificial intelligence (AI) technology
and solutions. The company's proprietary operating system, aiWARE,
orchestrates an expanding ecosystem of machine learning models to transform
audio, video and other data sources into actionable intelligence. We love to
continuously grow while staying ahead of trends and creating structure in an
unstructured world.
If you've made it this far and align with our goals, we look forward to
reviewing your qualifications!
DISCLOSURE
Our company provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color, religion, sex,
national origin, age, disability or genetics.
(Colorado & California Only): Minimum annual salary of $86,000.00. This
base pay is for illustrative purposes only and will be determined based on
skills and experience comparable to the job requirements. This position may be
eligible for additional compensation and benefits including but not limited
to: incentive compensation; health benefits; retirement benefits; life
insurance; paid time off; parental leave and benefits; and other employee
perks and benefits.
Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary
compensation for this role when being hired in Colorado.
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