WE ARE VERITONE
We are driven by the belief that Artificial Intelligence is mankind's greatest
invention. It is the key to building a safer, more vibrant, transparent, and
empowered society. We are determined to be an active contributor to shaping
our future for the better. We care about the ethical implications of AI and
the prosperity and well-being of all individuals, as well as the growth and
continued successes of our employees, customers, and partners.
Veritone's mission today is more important than ever. We're here to
democratize AI and enable every organization and every person with the power
of AI. What started in 2014 with the idea of providing unified access to
hundreds of cognitive engines through one common software infrastructure,
evolved to the world's first AI operating system, aiWARE, which orchestrates a
diverse ecosystem of cognitive engines to power intelligent automation for
both commercial and government organizations. As we progress, we will continue
to move humans from “in” to “on” to “out of the loop” to help them accelerate
workflows, save time and costs, and uncover new insights and opportunities.
You can view us at: www. veritone.com / www. veritoneone.com
We are seeking for a highly motivated and experienced Technical Support
Specialist to join our Tier 2/3 team. This position is critical in resolving
complex technical issues for our customers and providing exceptional service.
You will be responsible for troubleshooting and diagnosing advanced technical
problems, collaborating with other company teams, and working independently to
find solutions. You will also contribute to our support processes' continued
development and improvement.
WHAT YOU'LL DO
Provide Tier 2/3 support to customers (Internal / External),
resolving complex technical issues and escalating as needed.
Diagnose and troubleshoot software problems, utilizing advanced analytical and problem-solving skills.
Research and identify root causes of issues, utilizing internal knowledge bases and external resources.
Develop and implement effective solutions to resolve technical problems, ensuring customer satisfaction.
Communicate effectively with customers in a clear, concise, and professional manner, both verbally and in writing.
Document technical issues and solutions accurately and efficiently for future reference.
Collaborate closely with other teams, mainly with Engineering teams, to identify and resolve systemic issues.
Stay up-to-date on the latest technologies and trends relevant to your area of expertise.
Contribute to the continuous improvement of our support processes and resources.
Guide other departments by sharing your knowledge, best practices, and expertise to help them develop the relevant skills so they will know how to solve issues on their own
WHAT YOU'LL NEED (Requirements)
Minimum 2-3 years of experience in Tier 2/3 technical support or
equivalent experience in a related role
Excellent analytical and problem-solving skills with the ability to think
critically and independently
Ability to work in a Full-time position, including on-call shifts during
the week and weekends
Ability to work effectively in a fast-paced and dynamic environment
Solid SQL experience
Proficiency in using support ticketing systems e.g, SalesForce, JIRA
Autodedcat and a fast learner of technical systems and tools
Advanced Communication skills
Outstanding organizational abilities
Ability to remain calm, composed, and articulate when dealing with tough
Experience with logging and monitoring systems including observability
B.Sc. in Industrial Engineering / Information systems or equivalent
academic knowledge – as an Advantage
WHO YOU ARE
Know how to work in Remote
Can do & positive attitude
Organized and highly motivated self-starter
WHAT WE OFFER
A competitive compensation package
Employe Stock Purchase Plan (ESPP)
VERI Communities (Affinity Groups) & Belonging
Empowerment to build your career journey at Veritone
Flexible (Paid) Time Off
Mental health awareness and support
An opportunity to be a part of the next big thing in artificial
Loves learning & continuous growth; stays current on marketing trends
Can juggle multiple projects, priorities, and deadlines with a positive
Comfortable in a fast-paced, small company environment
Collaborative and always contributing value
Driven to win as a team
Remote first workplace
Check us out!
Veritone is a leading provider of artificial intelligence (AI) technology
and solutions. The company's proprietary operating system, aiWARE,
orchestrates an expanding ecosystem of machine learning models to transform
audio, video and other data sources into actionable intelligence. We love to
continuously grow while staying ahead of trends and creating structure in an
If you've made it this far and align with our goals, we look forward to
reviewing your qualifications!
Our company provides equal employment opportunities (EEO) to all employees
and applicants for employment without regard to race, color, religion, sex,
national origin, age, disability or genetics.