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Snapshot
As DeepMind continues to grow, we are seeking a Trust & Safety Operations
Manager to join the Global Security Team.
We're looking for someone who is passionate about trust, safety, and security
and can work across operational, research and engineering teams to protect
DeepMind technology and support safe and responsible deployment. Working as
part of a cross-functional team, fostering close collaboration with various
parts of DeepMind (legal, operations, research, engineering, product, ethics
& privacy teams) and Google / Alphabet partners.
The Role
As a Trust & Safety Operations Manager you will work on scaling our Trust
Operations across our products and services to address emerging threats in the
area of safety and abuse to our platforms.
Work closely with operations, security and platform engineering teams, and our
research and ethics community to build comprehensive tools, policies, and
procedures using your deep understanding of both the threat landscape and our
broader dedication to responsible AI.
Key Responsibilities:
Drive operational excellence and standard processes across all Trust &
Safety programs
Oversee and influence partner strategy, selection and operations of a
global team ensuring a balance between high-quality work, adherence with
production/metrics expectations, health and wellbeing.
Deliver reports and recommendations on operational metrics, process
improvements and enforcement strategy, including at the executive level.
Collaborate and advise on rollout of new features, helping to contribute
to a culture of safety by design.
Mitigate high crisis incidents that pose a risk to the company brand or to
our users, and be able balances between safety and privacy.
Take on Incident Commander responsibilities during trust, safety or brand
related incidents, including being on-call, coordinating the incident team
in finding the root cause and mitigating impact.
Act as escalation points where needed, including time-sensitive issues
from internal partners. Documenting post-mortem assessments as necessary.
Lead forward-thinking and innovative initiatives, acting as the point of
contact for any new Trust & Safety support requirements
About You
To set you up for success as a Trust & Safety Operations Manager at DeepMind,
we look for at least the following skills and experience:
Experience leading trust and security operations, including moderation and
enforcement
Experience crafting and building large-scale systems
Experience and knowledge in project/program management with the skill to
navigate through ambiguity and adapt plans and strategies as project
conditions change
Experience solving complex challenges, and implementing scalable and
sustainable solutions
Experience of incident management frameworks and escalations
Excellent technical understanding and communication ability, with the
ability to influence action and outcomes
Proactive about learning and acquiring knowledge to improve your domain
knowledge
Interest and/or experience with AI/ML research and engineering
fundamentals
Competitive Salary applies
